Payment Policy

Effective Date: February 18, 2025

At Newtopics, we aim to provide a smooth and secure payment process for all our customers. By placing an order on our website or via any other ordering platform, you agree to the following payment terms and conditions. This Payment Policy outlines the methods and terms for payments related to your order with Newtopics.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • Online Payment Platforms: We also accept payments via popular online payment systems, such as PayPal and other secure digital wallets.
  • Bank Transfers: For larger or custom orders, we may accept bank transfers. Please contact us directly for more information and instructions.

Payments are processed securely through trusted payment gateways to ensure your personal and financial information is protected.

2. Payment Timing

  • Full Payment Required: Full payment is required at the time of order confirmation for all cakes and products. Once payment is processed, we will confirm your order and begin preparing your cake.

  • Custom Orders: For custom cakes, payment is due in full at the time of order placement. A deposit may be required for larger custom orders, with the remaining balance due before delivery or pickup.

3. Payment Confirmation

Once your payment has been processed, you will receive an order confirmation email. This will include details of your order, including the design, flavors, delivery or pickup date, and the total amount paid.

  • If you do not receive a confirmation email, please contact us immediately to confirm that your payment was received and your order is being processed.

4. Payment Security

We take the security of your payment information seriously. All payment transactions are processed through secure payment gateways with encryption, ensuring that your personal and financial details are protected. Newtopics does not store your sensitive payment information, and your data is only used for processing payments related to your order.

5. Payment Errors or Issues

If there is an issue with your payment (e.g., a declined transaction or payment failure), your order will not be processed until the issue is resolved. In the event of a payment failure, you will receive an email notifying you of the issue and instructions for completing the payment.

If you encounter any problems during the payment process, please contact us immediately so we can assist you in resolving the matter.

6. Currency and Taxes

  • Currency: All prices on our website are listed in GBP (British Pounds).
  • Taxes: Sales tax or value-added tax (VAT) may be applied to your order depending on the applicable local regulations. The tax amount, if applicable, will be displayed during checkout.

7. Changes to Payment Terms

Newtopics reserves the right to modify or update the payment methods, terms, and conditions at any time. Any changes will be communicated to you via our website or email.

8. Refunds and Payment Disputes

  • Refunds: If you are eligible for a refund according to our Refund and Returns Policy, the refunded amount will be issued to the same payment method used for the original transaction.
  • Payment Disputes: If you have any concerns regarding a charge on your payment method, please contact us directly. We will work with you to resolve any issues.

9. Contact Us for Payment Inquiries

If you have any questions or issues regarding payments, please reach out to us using the following contact information: